F.A.Q. Info

How many people can fit in a Tuk?

Six full capacity or four very comfortably.

Do I have to ride back to my starting point at the end of the tour or can I be dropped off downtown?

Absolutely! The choice is yours whether you want a ride back to your starting point or be dropped off downtown. Just remember that the driver has another tour after yours and must be on time for it.

Will rain cancel our tour?

No, rain or shine we ROLL!

Do you have umbrellas for when it is raining?

Each Tuk is equipped with two large umbrellas to keep you dry. The driver will hand you one as soon as you get out so you can quickly move inside.

Will we get wet in the Tuk if it rains?

We have rain guards that slip on quickly and snap down. If the driver thinks it may rain he may put them on as a precaution, but they still have a zipper on each side to leave open if not raining.

Are the Tuks Heated?

Our Tuks have heated seats that will be turned on per your request. The seats can get quite warm, so you are also welcome to bring a blanket to sit on, (or to cover with), since due to COVID-19 we do not typically now provide a blanket.

Can I see inside the Tuk at night?

Absolutely, we have LED lights in each Tuk that will change colors as the driver controls them.

Is there music on the Tuks?

We have a bluetooth speaker on the Tuks for music.

When driving in the Tuk is it loud?

There is no engine noise and you can have a conversation just like you are at the dinner table.

Are children allowed in a Tuk?

Yes, but they must be at least 40lbs and must always remain seated and wear their seat belt.

Do adults have to wear their seat belt?

It is recommended, but not mandatory.

Conduct Policy: Can I get kicked off the tour?

If our driver feels that someone is being unruly and disruptive and/or could endanger themselves or someone around them, that person (and responsible adult if a child) will be asked to leave. There is no refund in that event.

Can I bring my dog or animal?

Dogs, 12 lbs or under and service dogs are allowed. They need to be secure in some way to prevent falling or jumping out of the open air vehicle. Let’s keep them safe!

Can I bring an open container of alcohol or smoke in the vehicle?

No alcohol or smoking allowed in the vehicle, but it is always a short ride to your next stop.

Can I eat or drink in the vehicle?

Non alcoholic drinks in a travel mug or in a bottle with a screwable lid are permissible on the vehicles and snacks are allowed on the van/bus. However, clean up and pick up/disposal of trash is your responsibility.  

Cancellation Policy: Can I get a refund if I have to cancel?

**Cancellation Policy:** Customers with small groups booking only one or two Tuks’ will receive a full refund with at least 72 hours’ notice of cancellation or full credit (toward a future tour) . Bookings for any special events (including weddings) and for groups of more than two Tuks’ will receive a 50% refund (of full cost) or full credit with at least 30 days’ notice of cancellation.

No-shows and all cancellations within the limits as specified above will be charged the full price. Customers will also receive a full refund or full credit in case of operator cancellation due to weather or other unforeseen circumstance. Cancellations due to the minimum requirement not being met (applicable on Bus Tours) will receive a full refund or full credit. Contact us by phone to cancel or for clarification about a cancellation.



Can I request a custom tour? Yes! Just contact us